AMDOCS OPTIMA KNOWLEDGE BASE

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Up, up into the cloud we go!

Up, up into the cloud we go!

By now you’ve likely read the recent announcement issued by Amdocs together with Amazon Web Services (AWS) about how we will jointly develop solutions to help communications service providers drive the transition to digital faster and more cost-effectively. But I’m not sure whether you know that Amdocs Optima is already […]

The necessary evils of unlimited plans

The necessary evils of unlimited plans

As the global obsession with data usage continues to rise, it’s no surprise that the telecom market has seen decent gro wth of 2.2% over the past year. While that’s good news for most countries, it’s different for service providers in the US and India who are really feeling the […]

The next step in the digital journey

The next step in the digital journey

I’ve recently noticed the growing trend of service providers adding new/third-party services to their core offerings, and I like it. In an apparent attempt to hedge against cord cutting, operators around the globe are launching OTTs and producing original content, offering customers more for their money and attempting to win […]

CIS is moving to the cloud, making all of us winners

CIS is moving to the cloud, making[...]

You’ve heard about it like I have: deregulation is opening up the utility marketplace with new entrants eager to offer us a choice in providers. Unfortunately that competition has been slow in coming to my house. After doing a bit of research, it seems that these new entrants are struggling […]

The rise of the prosumer in the energy market

The rise of the prosumer in the[...]

The time has passed when electricity was only provided to a consumer by their local utility. Today, prosumers and micro-businesses are creating their own electricity, and are looking to sell or trade the energy they produce back to the grid. A prosumer is defined as someone who is both a […]

Portrait of a successful midsized utility

Portrait of a successful midsized utility

How does a utility company become a resounding success and a great example of how best to serve the local community? Customer centricity is the name of the game. Putting the customer in the center enables business growth by delivering the customer experience and satisfaction, creating loyal customers and attracting […]

Could an upgrade (really) save me money?

Could an upgrade (really) save me money?

“It’s really nice not to have a car payment” –I don’t know how many times I’ve uttered those words over the last 17 years. It burned some oil and wasn’t exactly efficient with the gas, but it did the job. You would think that determining the TCO for a car […]

Keeping the customer experience alive and well

Keeping the customer experience alive and well

We’ve all heard the corporate cliché – the customer is king, but providing a consistent royal treatment can sometimes be challenging. While supporting the holistic lifecycle management of your customers sounds easy enough, that isn’t always the case. Supporting a multitude of client ecosystems creates difficulties in maintaining a single […]

Serving the next 3 billion subscribers

Serving the next 3 billion subscribers

Amdocs Optima and MFS are enabling the digital ecosystem that will serve the next 3 billion subscribers, offering service providers of all sizes the possibility to go digital with Choice, Cost and Control. Come see our innovative demos and exciting use cases at MWC. There are 7.5 billion people on […]

Monetizing the global data frenzy

Monetizing the global data frenzy

As I reflect on 2016 and the global events that captured the attention of the world, it’s hard to ignore our obsession with data. The 2016 Olympics, for example, was not only the home to some of the world’s best athletes and performances, but provided a global common ground that […]

Second generation MVNOs are moving beyond discounting

Second generation MVNOs are moving beyond discounting

The MVNO market is changing rapidly, Telesperience’s Teresa Cottam looks at how the next generation of MVNOs are different to those who have gone before. For a long time, the poster boys of the MVNO world were brand companies such as Tesco Mobile and Virgin Media – companies with a […]

How can MVNOs deliver organic customer growth in saturated markets

How can MVNOs deliver organic customer growth[...]

Telesperience’s Teresa Cottam looks at what MVNOs can do to deliver against their aggressive growth plans. The press frequently reports fairly negative or cautious outlooks for telecoms service providers. Yet one group remain generally bullish about their prospects – mobile virtual network operators (MVNOs). According to a seminal study into […]

Welcome to the Spotlight: Why Billing and[...]

In most organizations, billing and commerce systems have traditionally been relegated to the back office, managed by IT professionals who led ongoing processes, as well as defined its requirements, scope, milestones and capabilities. Sales and marketing teams had limited involvement in defining their desired requirements, or in the platform selection […]

opportunities for MVNOs in Africa

Banking, mobile money and voice-as-data boost the[...]

Telesperience’s Teresa Cottam looks at how the MVNO market is developing in Africa. MVNOs are a feature of saturated markets in Europe and North America – encouraged by regulators to increase and maintain competition, and utilized by MVNOs to monetize unused capacity. The GSMA stated that at the close of […]

Small operators can thrive, as long as their BSS allows it

Small operators can thrive, as long as[...]

Caroline Gabriel, Research Director, Rethink Technology Research What is the future for the small service provider? Every day we hear of operators merging in order to achieve greater scale and expand their capabilities, and of how even the giants are being squeezed by over-the-top (OTT) players. Yet we also hear […]

The Customer - Obsessed Digital Enterprise

The Customer – Obsessed Digital Enterprise

Working with Forrester Consulting on the Modernize Billing Solutions to Future-Proof Customer Relationships (LINK) research, I was introduced to a the term “Customer-obsessed organizations”. This made me think: are businesses really “obsessed” with their customers? What does it even mean for an enterprise, to be “customer-obsessed”?

Cloud BSS will transform the economics of[...]

By Caroline Gabriel, Research Director, Rethink Technology Research Small and medium-sized businesses (SMBs) in many sectors have transformed their economic model by turning to services hosted in the cloud. In telecoms, the shift from in-house to hosted platforms has been slower, but it is now an accelerating trend. For smaller […]

Smaller CSPs must be agile to survive – that means a radical new BSS

Smaller CSPs must be agile to survive[...]

In the telecoms market where consolidation is rampant, it is easy to assume that size is all that matters in the battle to survive the twin tidal waves of rising data usage and over-the-top (OTT) competition.

The Impact of eSIMs on the Telecom Industry

The Impact of eSIMs on the Telecom[...]

Imagine a world where, instead of needing to replace your SIM card when switching between operators or while roaming, configuration can be handled manually or over-the-air (OTA). The embedded SIM (eSIM) card is a concept that’s been developed over the last few years, accelerated in 2015 and is targeting this […]

Enabling the Service Provider of the Future, Today

Enabling the Service Provider of the Future,[...]

Are you struggling to provide the experience your customers not only request, but demand? Has growing your business taken a back seat to contending with new and agile competitors? Faced with unprecedented competitive pressure – new offers enabled by the Internet of Things (IoT), over-the-top (OTT) services and changing regulations […]

Are you ready to drive new revenue streams?

Are you ready to drive new revenue[...]

Mobile Virtual Network Operators (MVNOs) have made a huge impact on the telecommunications market as we know it. Leveraged by regulations that are determined to keep competition fierce, MVNOs are here to stay. This thriving segment holds great opportunity for MVNOs to monetize available bandwidth on the existing infrastructure. Amdocs’ […]

Next generation MVNOs – moving beyond pricing

Next generation MVNOs – moving beyond pricing

Mobile Virtual Network Operators (MVNOs) are a fascinating fixture in the telecom industry. When first introduced in Europe a little over a decade ago, little did we know that this concept would have such a profound impact on the telecommunications market. But it did! The increased competition, introduced by the […]

Why MVNOs must embrace innovation to stay ahead of the curve

Why MVNOs must embrace innovation to stay[...]

One of the most effective ways to grow their business is for MVNOs to offer a wider range of products. Telesperience research into the MVNO market has shown that many MVNOs are moving beyond simple telecoms products and discounting strategies to increase their revenues and differentiate from competitors. In fact, […]

How managed services can efficiently offer new value to service providers

How managed services can efficiently offer new[...]

The demand for superior customer experience alongside slimming margins and increasing competition further encourage service providers to look for ways to reduce capital and operating expenses, while still getting great value from their investment. The main trend, especially in the MVNO domain, over and above the small or new operators, […]

A winning partnership: Liberty Global & Amdocs Compact Convergence

A winning partnership: Liberty Global & Amdocs[...]

When you’re the world’s largest international cable company, serving some 27 million customers and generating annual revenues of $18b, the need for a cloud-ready, multi-play tailored business support systems (BSS) platform becomes a highly critical business decision. So, when Liberty Global International were looking for a shared services platform that […]

Why MVNOs have a natural advantage in the customer experience game

Why MVNOs have a natural advantage in[...]

While using the customer experience to differentiate your offering has been a strategic idea in the mobile market for some time, many communication service providers (CSPs) still do not understand what this means in its entirety, or lack the means or the understanding to deliver on their ideas. Natural Advantages […]

The need for evolution: MVNO requirements drive MVNEs forward

The need for evolution: MVNO requirements drive[...]

Many MVNOs initially created a disruptive market entry through plain and simple discounting strategies, sometimes combined with targeting specific customer niches and building offers around these (for example, diaspora communities or travelers looking to reduce the cost of expensive international calls or roaming). However, the first wave of MVNOs ended […]

Is efficiency the ultimate answer to your MVNO discounting question?

Is efficiency the ultimate answer to your[...]

More than four out of ten MVNOs perceive discounting to be one of their top three differentiators. However, supporting a discounting strategy requires a high level of efficiency and cost control. The challenge is that the biggest cost MVNOs have – mobile capacity – is largely out of their hands, […]

Moving beyond discounting – the next gen MVNO strategy

Moving beyond discounting – the next gen[...]

One of the factors that has fueled fierce and sometimes unsustainable price competition in mature mobile markets globally is discounting, used by many MVNOs to disrupt their market, facilitate market entry and grow their market share. In truth, prices have dropped so low in some markets that discounting on its […]

Success through understanding Identifying niches and building increased business value in them, by meeting the needs of the target group more precisely, is something that MVNOs are well placed to do. However, doing so successfully requires a deep understanding of the customer sector an MVNO is operating in, combined with the ability to build products, offers and a customer experience that really resonates with the target audience. To find out more about the MVNO market and how MVNOs can utilize key growth strategies, click here to access our full 1-hour webinar recording to listen to the full 1-hour webinar recording.

MVNOs bullish about growth – despite fierce[...]

According to GSMA figures, in 2014 the European mobile market had the highest rate of subscriber penetration (78.9%) of any region in the world, but experienced less than 1% subscriber growth. The continent contains a mixture of very advanced and highly penetrated markets and markets where there is much lower […]