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‘Self-service first’ is a winning mindset

Last week I was in New Delhi, a city of contradictions. It wasn’t my first time there, nor will it be my last. But out of all my visits to India, this one was the most inspiring.

100 Smart Cities…in India!

Last week I was in New Delhi, a city of contradictions. It wasn’t my first time there, nor will it be my last. But out of all my visits to India, this one was the most inspiring.

How to slash total cost of ownership[...]

The advantages of open source technology are clear – reduced maintenance & licensing fees, and higher performance.

The advantages of open source technology are clear - reduced maintenance & licensing fees, and higher performance. Learn how we benefited our clients, Enter!

Show me the money – The advantages[...]

The advantages of open source technology are clear – reduced maintenance & licensing fees, and higher performance.

Up, up into the cloud we go!

Up, up into the cloud we go!

By now you’ve likely read the recent announcement issued by Amdocs together with Amazon Web Services (AWS) about how we will jointly develop solutions to help communications service providers drive […]

The necessary evils of unlimited plans

The necessary evils of unlimited data plans

As the global obsession with data usage continues to rise, it’s no surprise that the telecom market has seen decent growth of 2.2% over the past year. While that’s good […]

The next step in the digital journey

The next step in the digital journey

I’ve recently noticed the growing trend of service providers adding new/third-party services to their core offerings, and I like it. In an apparent attempt to hedge against cord cutting, operators […]

CIS is moving to the cloud, making all of us winners

Customer Information Systems (CIS) are moving to[...]

You’ve heard about it like I have: deregulation is opening up the utility marketplace with new entrants eager to offer us a choice in providers. Unfortunately that competition has been […]

The rise of the prosumer in the energy market

The rise of the prosumer in the[...]

The time has passed when electricity was only provided to a consumer by their local utility. Today, prosumers and micro-businesses are creating their own electricity, and are looking to sell […]

Portrait of a successful midsized utility

Portrait of a successful midsized utility

How does a utility company become a resounding success and a great example of how best to serve the local community? Customer centricity is the name of the game. Putting […]

Could an upgrade (really) save me money?

Could an upgrade (really) save me money?

“It’s really nice not to have a car payment” –I don’t know how many times I’ve uttered those words over the last 17 years. It burned some oil and wasn’t […]

Keeping the customer experience alive and well

Keeping the customer experience alive and well

We’ve all heard the corporate cliché – the customer is king, but providing a consistent royal treatment can sometimes be challenging. While supporting the holistic lifecycle management of your customers […]

Serving the next 3 billion subscribers

Serving the next 3 billion subscribers

Amdocs Optima and MFS are enabling the digital ecosystem that will serve the next 3 billion subscribers, offering service providers of all sizes the possibility to go digital with Choice, […]

Monetizing the global data frenzy

Monetizing the global data frenzy

As I reflect on 2016 and the global events that captured the attention of the world, it’s hard to ignore our obsession with data. The 2016 Olympics, for example, was […]

Second generation MVNOs are moving beyond discounting

Second generation MVNOs are moving beyond discounting

The MVNO market is changing rapidly, Telesperience’s Teresa Cottam looks at how the next generation of MVNOs are different to those who have gone before. For a long time, the […]

How can MVNOs deliver organic customer growth in saturated markets

How can MVNOs deliver organic customer growth[...]

Telesperience’s Teresa Cottam looks at what MVNOs can do to deliver against their aggressive growth plans. The press frequently reports fairly negative or cautious outlooks for telecoms service providers. Yet […]

Welcome to the Spotlight: Why Billing and[...]

In most organizations, billing and commerce systems have traditionally been relegated to the back office, managed by IT professionals who led ongoing processes, as well as defined its requirements, scope, […]

opportunities for MVNOs in Africa

Banking, mobile money and voice-as-data boost the[...]

Telesperience’s Teresa Cottam looks at how the MVNO market is developing in Africa. MVNOs are a feature of saturated markets in Europe and North America – encouraged by regulators to […]

Small operators can thrive, as long as their BSS allows it

Small operators can thrive, as long as[...]

Caroline Gabriel, Research Director, Rethink Technology Research What is the future for the small service provider? Every day we hear of operators merging in order to achieve greater scale and […]

The Customer - Obsessed Digital Enterprise

The Customer – Obsessed Digital Enterprise

Working with Forrester Consulting on the Modernize Billing Solutions to Future-Proof Customer Relationships (LINK) research, I was introduced to a the term “Customer-obsessed organizations”. This made me think: are businesses really “obsessed” with their customers? What does it even mean for an enterprise, to be “customer-obsessed”?

Cloud BSS in telecom will transform the[...]

By Caroline Gabriel, Research Director, Rethink Technology Research Small and medium-sized businesses (SMBs) in many sectors have transformed their economic model by turning to services hosted in the cloud. In […]

Smaller CSPs must be agile to survive – that means a radical new BSS

Smaller CSPs must be agile to survive[...]

In the telecoms market where consolidation is rampant, it is easy to assume that size is all that matters in the battle to survive the twin tidal waves of rising data usage and over-the-top (OTT) competition.

The Impact of eSIMs on the Telecom Industry

The Impact of eSIMs on the Telecom[...]

Imagine a world where, instead of needing to replace your SIM card when switching between operators or while roaming, configuration can be handled manually or over-the-air (OTA). The embedded SIM […]

Enabling the Service Provider of the Future, Today

Enabling the Service Provider of the Future,[...]

Are you struggling to provide the experience your customers not only request, but demand? Has growing your business taken a back seat to contending with new and agile competitors? Faced […]

Are you ready to drive new revenue streams?

Are you ready to drive new revenue[...]

Mobile Virtual Network Operators (MVNOs) have made a huge impact on the telecommunications market as we know it. Leveraged by regulations that are determined to keep competition fierce, MVNOs are […]

Next generation MVNOs – moving beyond pricing

Next generation MVNOs – moving beyond pricing

Mobile Virtual Network Operators (MVNOs) are a fascinating fixture in the telecom industry. When first introduced in Europe a little over a decade ago, little did we know that this […]

Why MVNOs must embrace innovation to stay ahead of the curve

Why MVNOs must embrace innovation to stay[...]

One of the most effective ways to grow their business is for MVNOs to offer a wider range of products. Telesperience research into the MVNO market has shown that many […]

How managed services can efficiently offer new value to service providers

How managed services can efficiently offer new[...]

The demand for superior customer experience alongside slimming margins and increasing competition further encourage service providers to look for ways to reduce capital and operating expenses, while still getting great […]

A winning partnership: Liberty Global & Amdocs Compact Convergence

A winning partnership: Liberty Global & Amdocs[...]

When you’re the world’s largest international cable company, serving some 27 million customers and generating annual revenues of $18b, the need for a cloud-ready, multi-play tailored business support systems (BSS) […]

Why MVNOs have a natural advantage in the customer experience game

Why MVNOs have a natural advantage in[...]

While using the customer experience to differentiate your offering has been a strategic idea in the mobile market for some time, many communication service providers (CSPs) still do not understand […]